Standard form for exercising the right of complaint:
To.
I/we hereby inform you that I/we have discovered a discrepancy between the goods/services/services and the agreed price.
Subject of the claim:
......................................................................................................................................................................................................................................................................................................................................................................................................................................................................................................
Ordered from/received at - .......................................
Preferred method of satisfaction(circle the desired option):
- Refund of amount paid
- Replacement of the goods with other, corresponding to the agreed
- Price discount
- Free repairs under Articles 113 and 114 of the Consumer Protection Act
I attach the following documents (circle the desired option):
- receipt or invoice;
- protocols, acts or other documents establishing the non-conformity of the goods or services with the agreed;
- other documents establishing the basis and amount of the claim.
Amount claimed: ...........................................................................
Username(s): ...........................................................................
Address of user(s): ...........................................................................
User signature (paper submission only): ...........................................................................
Date: .......................................